State Farm® Insurance Agent Todd Jackson

"Team member Mike Kirby provided outstanding service in a caring and professional manner. He answered all my questions and followed-up several times to make sure I knew exactly what was going on with my new insurance with State Farm. I strongly suggest you talk to Mike to take care of all your insurance needs in Alaska. Way to go Mike...Job well done!!!!"

"We've been very happy with the service we've received from Todd Jackson State Farm. More specifically, I've been dealing with Mike Kirby as my "go to" person for policy changes. He's always been very prompt, follows up on my phone calls or emails, and I know I can count on him to take care of our insurance needs."

"I was recommended to use Todd Jackson State Farm office from my State Farm agent from another state. I was not disappointed. Employee Olivia Curtiss not only assisted me with my current car insurance but recommended some options to help with future car insurance needs, I liked that, very helpful! Olivia appeared to be genuinely focused to make sure I was welcomed to their State Farm office in Alaska."

"The associates at Todd Jackson's firm are very attentive and pass along communication quickly. Even when my agent was out of the office, a colleague of theirs responded to my inquiry and was able to solve my issue promptly. I moved all of my services from the lower 48 and was nervous that my service would not be the same from an AK State Farm branch, but I was pleasantly surprised to have the same wonderful service up in AK, thanks to Olivia, Lisa and the rest of the team. My family has been with State Farm for a combined 155 years and we won't be looking anywhere else for our insurance needs as long as State Farm is around!"

"Put in a request to State Farm for multi policy quote, received a call the same day from Ms. Olivia Curtiss, who provided me with quote and full explanation of coverages. I switched my insurance over in less than an hour. The difference between a local agent and a general insurance company is substantial, you have someone in your corner to work with, you can make a single 2-minute phone call and issues, concerns, problems can be addressed. A policy holder does not get that with large retail style self-managed insurance company, it takes online requests, follow up phone calls and 48 hours to process items and all the mean while you ponder if you actually have all of the insurance coverage you need. With State Farm you get a real person without hitting the zero key-20 times and a can-do attitude. Thank you, Oliva and State Farm."

"We were introduced to Todd Jackson’s office by our real estate agent years ago when we moved to Anchorage. This insurance office provides the best customer service hands-down!!! I’ve always been greeted with a welcoming smile when we stop in or a friendly hello by all of their representatives over the phone. There’s something to be said about having a local office and contact when you have a question or need assistance. Most recently we had to resolve a issue and Lana, the office manager, was so persistent and kind and went above and beyond to see that it was resolved to our satisfaction. You won’t regret having this team on your side for all of your insurance needs!!"

"Todd Jackson’s State Farm office goes the extra mile to help you always. They are personal and definitely willing to help you as much as they can. Many of the employees there are detailed and supportive as well as kind and caring about your specific needs. I would highly recommend this office to anyone searching for help with insurance!"

"I’ve been insured with Todd Jackson and crew for a long time and they have always offered the best rates along with stand up customer service. Randy Jackson was a huge help as well even through this whole pandemic, he was very responsive through calls and e-mails when my wife and I were insuring our new home."

"I have worked with Justin McDermott for over 30 years. He has always been prompt at returning my calls and always makes sure he is updating my coverage and watching out for my interests. He is friendly and always gives alot of attention to detail. I have been fortunate to have worked with him all these years."

"I have been with this agency for many years now. They are very professional and have given me prompt helpful service. More recently I was in an accident and they and State Farm in general has been there every step of the way. I would especially like to thank Lisa at the front desk for going above and beyond to help me get an issue resolved. I highly recommend this agency."

"Great customer service! Very professional especially Whitney Urbatsch! She always help and always addresses any concerns we have. Whenever I have request for our company, she always take actions so quickly! Thank you very much Ms. Whitney! We really appreciate you!!! - Lichelle (Account Payable btyDental Group, LLC)"

"I had the utmost pleasure of working with Randy during my life insurance shopping endeavor. Randy was timely in his responses and very patient with my numerous questions and concerns due to my ignorance in regards to the topic. I would highly recommend RANDY to anyone looking for assistance with insurance policies."

"We have been State Farm customers for over a decade and appreciate the non-intrusive but comprehensive coverage of the company. We have been working with Randy Jackson at this office for a couple of years now. He has demonstrated to be utmost professional at all times and has helped us navigate adding life insurance and how to get the best cost for our other policies. He responds quickly and is not pushy at all. Highly recommend."

"This is a great agency that is very prompt in answering questions and providing information on the nuances of insurance coverage. Randy in particular has been helpful with explaining the details of our insurance and what each part means in the practical sense. Great job Randy and team! Keep up the good work!"